For GOOXI product which appear defective, technical support is provided to assess the problem. GOOXI will either perform the needed repairs or authorize a return of the product. If you purchase a product from GOOXI that simply does not perform as advertised, causing no actual injury, then you may be covered by a warranty or at the very least have the option of returning it for a refund or exchange.
Customers receive the products when unpacking the case found the poor and the arrival time of less than a month, GOOXI can send replacement parts to the customer first, the customer of the bad parts need GOOXI sent back within five working days, logistics costs borne by GOOXI need both sides talks things over (Courier charges), the customer will need to send GOOXI returned tracking number.
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